REFUND POLICY

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REFUND POLICY

We operate a fair and flexible refund policy because we want you to be satisfied with the service we provide. Our goal is to provide a professional and customer focused service.


Our service is outlined in the application form you filled out and checked to say that you had understood our terms and conditions of service. We provide application form checking and processing.


Our goal is to answer all of your questions, to set up your secure login profile, to thoroughly check your data, to submit it to the government website and to get your application to the Pending Review stage within 48 hours. If your application contains missing information, this will take longer whilst we wait for you to email the data to us.


If you are not happy with the service you signed up for, we are happy to refund the service fee via our payment provider.


You can request a refund by sending us an email. This is the fastest way to receive your money back. You should include your name and the word REFUND in the subject line. We will refund your payment within 24 hours of receiving it.


If you file a dispute with our payment provider, your funds will be withheld until they have evaluated your case. This can take up to 5 working days. If you file a chargeback with your bank, your funds will not be returned until the bank has communicated with our payment provider regarding the circumstances. This can take up to 14 working days.


You must make your refund request within 180 days of receiving our email confirming successful payment for our services. After this period, no refunds will be given, except in exceptional circumstances.


When you make your refund request you will receive an email from us confirming that your refund will be issued. We will also delete all of your data (excluding your name, email address and the product your purchased) from our database, no further action is required.


Phone number (for refund requests only!): 800-539-8548.


If you need further information about our Refund Policy, you can contact us at [email protected]